Returns Policy
Everything Camper accepts returns for store credit only on all non-custom, in-stock items within 14 days of the delivery date. To be eligible for a return, items must be unworn, unwashed, unlabeled, and in brand-new condition.
Approved returns will be issued as store credit equal to the original purchase price. Store credit will be applied to your account once the return is received and processed by the carrier using the provided prepaid return label, typically within 48–72 hours. Store credit never expires.
Everything Camper provides a prepaid return label at no cost to you. Please note that if an item is returned in a condition that does not meet return eligibility requirements, the amount of store credit issued may be adjusted accordingly.
Payment
Credit cards will be charged in full at time of submitting all purchases. If a credit card payment is declined or a payment option is missing, and we cannot guarantee inventory availability.
For any issues regarding payment, please contact Customer Service.
Sales Tax
Sales tax is calculated based on the combined state and local tax rate for the shipping address associated with your order.
Virtual Appointments & Placing Orders
Please review your order confirmation carefully after placing an order at a Virtual Roadshow. Everything Camper is not responsible for errors on orders placed during Roadshows once the order has been submitted.
Sizing
Please review each item’s individual product page for detailed sizing information and refer to the specific size chart listed for that product prior to placing your order.
Customization
Items that include customization are not eligible for return. Please review your order confirmation carefully for spelling or input errors, as we cannot make changes to customized items once an order has been processed.
Customization cannot be added after an order has been processed, and we cannot accept items returned for additional customization. Customized items ship separately from the rest of your order and may arrive in multiple shipments.
Athletic Camper
Pricing for Athletic Camper apparel and accessories includes multiple personalizations. These items are fully custom made and are not eligible for return, even if no additional customization is selected.
All Athletic Camper items ship together in a separate shipment from the rest of your order and follow the production timelines listed on each individual product page.
Labeling
Labeling is not automatically included with your order. You may sew labels in yourself or use the other labeling options we offer. Sew-in labeling (for an additional fee) is only available for certain camps. You must add the desired labeling products to your cart for labeling to be applied.
If sew-in labeling is available for your camp, only one camper name may be used per order. Orders requiring sew-in labeling for multiple campers must be placed separately. Items that are customized or that ship separately, as noted on the website, are not included in the sew-in labeling process. Items with sewn-in labels are not eligible for return.
Please review your order confirmation carefully for any spelling errors, as labeling cannot be changed once your order has been processed. Labeling cannot be added after processing. The sew-in labeling process adds an additional 3–4 weeks to your order timeline, so please plan accordingly.
Shipping
Orders placed before 2/15 will begin shipping around March 1. Orders placed after this date will ship according to the timelines listed on the website. Made-to-order items have specific production timelines noted on their individual product pages. Sew-in labeling adds an additional 3–4 weeks to shipping timelines.
We guarantee that all orders will arrive before the start of camp or scheduled trunk pickup. Orders containing in-stock inventory items may ship within 2–3 business days.
We do not ship using personal UPS, FedEx, or other shipping accounts, and personal pickup is not available. Customized items ship separately from the rest of your order and may arrive in multiple shipments. Please refer to individual product pages for shipping details.
Shipping rates are industry standard and include both shipping and handling services. If you believe there is an issue with your shipping charge, please contact customer service and we will be happy to review it.
Contact Customer Service
Customer Service representatives are available through our support feature Monday through Friday from 9:00 AM–5:00 PM. Messages received outside of business hours will be answered on the next business day.