Frequently Asked Questions

Ordering Process

• What is a Virtual Roadshow?
• Can I purchase my items with labels sewn-in?
• The size I want is not showing, is it available?
• How can I order a gift certificate?

Returns & Exchanges

• Do I have to pay shipping for my return items?
• I received a damaged item what do I do?

Shipping

• Do you ship internationally?
• Can I pickup my order instead of having it shipped?
• Will all my items ship together?
• How will my order be shipped?

Order Status and Tracking

• Why did I only receive a portion of my order so far?
• How can I track my order once it has shipped?
• How can I check on the status of my order?