Returns and Exchange Information
You can return or exchange all eligible unworn, unwashed, or defective items within 14 days of receipt. We will not accept any returns or exchanges after this 14 day period. Items that are marked as Made To Order or that are labelled, personalized, or customized in any way are not eligible for return or exchange.
We will only provide store credit for all returns made without an exchange. The store credit will be applied to your account once the items are received back to our warehouse. This customer store credit does not expire. For exchanges, we will apply a credit to your original payment method once the exchange items received back to our warehouse. Please allow 7 days from this delivery for us to process your credit in any form.
Return and Exchange Process
Please use our return and exchange form to initiate your request. Most return and exchange requests will be processed within the same day the request is made. We will notify you immediately afterwards if there are any issues or follow ups needed with your request.
Following the approval of your exchange request, an exchange order will be created for your new items and full charges for the items and shipping will be applied. Our customer support team will reach out to you if any further information is needed to place your exchange order. Once your return or exchange is approved, you will receive a link to create a pre-paid shipping label as well as a RMA form to send back your items.
If possible, please place these items in their original packaging. Make sure to also include the RMA form in the shipping box and affix the shipping label to your package. You can then drop your package in a mailbox, give it to your postal carrier, schedule a free carrier pickup, or take it to any authorized USPS facility to be sent back. Unfortunately, we will not provide pre-paid labels for international orders.
Customer Service representatives will be available through our support feature Monday through Friday from 10AM - 5PM. After this time, any request left will be answered within the next business day.
Start a return or exchange